Check-in is from 3pm to 10pm GMT and the keys will be made available at this time. Keys will only be available earlier if this has been previously arranged.
Please note that parking is subject to availability at properties where we have spaces.
Parties and loud music are strictly prohibited. If guests are found to violate these rules, they will be evicted without any refunds.
Only the number of guest specified in the booking should use and check-in to the apartment. Any additional guest must be pre-approved before arrival. If it is found that additional guests are at the property without prior consent, the booking will be cancelled without any refunds.
A cleaning fee is charged at booking.
A security deposit of GBP £250 is required prior to arrival, which is to cover damage to the property, cost to replace lost keys etc. It is fully refundable upon check-out subject to a damage inspection.
Please note the lead guest must be 21 years and older.
All bookings are subject to name and address verification; official photo identification, either a drivers license or passport and proof of address, is to be sent prior to the guest arrival. Please note that this name and address must match the original name and address used to make the booking (if the name and/or address on the booking has been modified we will only accept ID that matches the original name and address but reserve the right to request ID for the modified name and address in addition). If there are any issues with verification in any way, the property reserves the right to cancel the booking.
We reserve the right to cancel bookings with immediate effect in the event of identity or credit card fraud, or if we suspect fraudulent or criminal activity of any kind.
Before / upon check-in, guests are required to show their official photo identification, such as a drivers’ license or passport, and the card used to secure the booking. The name and address must correspond with the original details provided at the time of booking, and on the credit/debit card provided. If the card used for payment is not that of the guest who booked or on the reservation, valid photo identification verifying the name and address on the reservation must be supplied that corresponds with the payment card supplied.
Please note that all special requests are subject to availability and additional charges may apply.
To secure the reservation a deposit of 50% is chargeable at time of booking. The remaining 50% is chargeable 4 weeks before arrival. Once the booking deposit or remainder have been charged they are deemed non-refundable.